OFRILI LEGAL
Purchase & Non-Refund Policy
Payments, digital delivery, wallet credit and refund rules.
1. Scope
This Purchase & Non-Refund Policy applies to all Ofrili eSIM plan purchases, data top-ups and wallet top-ups made through the Ofrili app or website by [YOUR LEGAL COMPANY NAME].
2. Digital products
eSIM profiles and top-ups are digital content supplied electronically. Wallet balance is prepaid credit for Ofrili products only and is not cash.
3. Prices and charges
The price shown at checkout (including quantity) is the amount charged. Card payments are processed by Stripe. Bank statements may show a Ofrili or related descriptor. Taxes may apply depending on your location and payment-provider settings.
4. No refunds (default rule)
Except where mandatory consumer law requires otherwise, purchases are final and non-refundable after payment succeeds and the product is made available for installation or use. This includes change of mind; unused or partially used data; cancelled or postponed travel; incorrect destination selection by you; device incompatibility after compatibility guidance was available; and loss or reset of a device after delivery.
5. Wallet top-ups
Wallet top-ups are prepaid and non-refundable to your card or bank account. Remaining wallet balance is not redeemable for cash. Using wallet balance to buy an eSIM or top-up does not create a card-refund path for that purchase.
6. Delivery failure
If payment succeeds but the eSIM is not delivered due to a verified technical fault on our side, contact [email protected] with your order reference. We will prioritise re-delivery or an equivalent remedy. We do not process discretionary refunds for successful digital delivery.
7. Chargebacks
Filing an unjustified card dispute after digital delivery may result in account suspension and evidence being provided to the payment network, including order records, delivery timestamps, acceptance of non-refundable terms and usage where applicable.
8. Mandatory rights
Nothing in this policy removes consumer rights that cannot lawfully be excluded. If mandatory law in your country gives you a remedy, contact support with your order reference and the facts of the issue.
9. Acceptance at checkout
By completing checkout you confirm that you have read this policy and the Terms of Service, and that you understand the product is digital and non-refundable as described.
10. Contact
Orders and support: [email protected] Legal entity: [YOUR LEGAL COMPANY NAME], [REGISTERED OFFICE ADDRESS] Company number: [COMPANY NUMBER]